If you need someone to collect this on your behalf, please nominate them at the time of Checkout. Please wait for this communication before coming to store.Ĭan someone collect my order on my behalf? The order will not be available prior to the confirmation being sent by email or SMS. This is sent to you when the order has been processed by our team in full and available for collection. When your order is ready for collection you will receive an email or SMS from us. How will I know when my order is ready for collection? The Photo ID has to match the Name of the nominated person to collect at the time of the order. Without this, you cannot collect your order. Your order confirmation on your phone or printed and a valid Photo ID. When collecting your order you will need to bring two items with you. Collection will be during normal business hours. If we need to make any adjustments to your order, we will also contact you. When your order is ready for collection, we will notify you by SMS or email. In some instances not all items will be available from the one store, in this case you will need to remove items from the order or choose another location that might have all items. If your items are unavailable, we’ll show you the closest stores with available stock.ĭuring the checkout process, select Click & Collect and pick a collection store based on store stock availability. When you’re ready to purchase your item online, check your local store stock availability on the product page before adding to your cart. Please visit our store location page for trading hours for collection. Click and Collect is available at all Mr Toys Toyworld stores, however stock is subject to availability. This contains the Invoice Number that is required to bring your original sale up on our screen to make the adjustments.Ĭlick & Collect is a free service that allows you to shop online for collection from your selected Mr Toys Toyworld Store. We will need you to bring in your Tax Invoice that is emailed to you. We will let you know if your orders can be returned in store. Please call the Online Store first on 1800 MR TOYS as not all online orders can be returned in store. If you would like to return your item in store, we are happy to assist you. We also recommend contacting Mr Toys Online Customer Service who will advise you of the best method to return your item. However, instead of the store register receipt as your proof of purchase you will need to present a copy of the tax invoice from our website (please note this is not the email confirmation document you received). The Mr Toys Returns Policy applies to online purchases. Refunds will be issued using your original payment method Online purchase returns Proof of Purchase such as your original Mr Toys register receipt must be presented Mr Toys reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Once received back, only the price of the item will be refunded. Online Returns for Change of mind or Satisfaction Guarantee will need to be sent back to Mr Toys Toyworld Online at the customer's cost. Item was not purchased in multiple or commercial quantities.Ĭhange of Mind and Satisfaction Guarantee excludes Gift Cards and Trading Cards. Item is unopened, unused and in its original condition including all instruction manuals and all accessories. You produce your original Mr Toys register receipt at the time you return the item. If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that: Change of Mind and Satisfaction Guarantee Returns
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